A real UK team, replying within one working day. Whether you have a question about the Reta Pen 40, your order, delivery, or the 60-day guarantee — we're here.
The fastest way to reach us. Order questions, delivery updates, anything urgent — we respond in minutes during UK hours.
Best for non-urgent queries and anything that needs a paper trail — order issues, refund requests, guarantee claims.
For formal correspondence, returns or any post directed at the company — please use the registered address.
The form below goes straight to our UK support inbox. We reply to every message, usually within one working day, and never share your details.
Before you write, a quick tip: if your question is about a specific order, include your order number in the message. It speeds everything up.
WhatsApp messages outside hours are seen and answered first thing the next working day.
Retapen40 is a consumer brand of Vantyx Labs Ltd, a UK private limited company registered in England & Wales.
Vantyx Labs Ltd
124-128 City Road
London EC1V 2NX
United Kingdom
VAT & company number available on request via email.
If you've placed an order and want to check on it, the fastest route is to reply to your order confirmation email. The thread already has your order number attached and reaches us in the same inbox.
For tracking specifically, your tracking number is emailed at the point of dispatch — usually within 24 hours of payment on working days.
The 60-day satisfaction guarantee covers every plan we sell. To start a guarantee claim, email support@retapen40.co.uk with your order number and a short note — we'll send return instructions within one working day.
Full details are in our refund policy.
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