Last updated: May 2026 · Operated by Vantyx Labs Ltd, 124-128 City Road, London, EC1V 2NX

1. About these terms

These terms and conditions govern your use of retapen40.co.uk and the purchase of any products from it. Retapen40 is a consumer brand of Vantyx Labs Ltd, registered in England & Wales. By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the site or place an order.

2. Age and residency requirements

Products sold on this website are intended for adults only. By placing an order you confirm that:

• You are 18 years of age or older
• You are a resident of the United Kingdom
• You are ordering for personal use as an adult consumer
• The information you provide at checkout is accurate

We may decline or cancel any order where we reasonably believe these requirements are not met.

3. Product positioning

The Reta Pen 40 and related products are sold as premium wellness products for adults aged 18 and over. They are not licensed medicines, are not prescribed, and are not intended to diagnose, treat, cure or prevent any disease. Nothing on this website is medical advice. If you have an underlying health condition, are pregnant or breastfeeding, or take prescription medication, you should speak with a qualified healthcare professional before considering any wellness product.

4. Orders and acceptance

When you place an order, you are making an offer to purchase. Your order is accepted when we send an order confirmation. We reserve the right to decline or cancel an order — for example where a product is unavailable, where a pricing error has occurred, or where the eligibility requirements above are not met. If we cancel an order you have already paid for, we will refund you in full.

5. Pricing and payment

All prices are shown in pounds sterling (GBP) and are the prices you pay at checkout. We accept payment by debit or credit card, UK bank transfer, and PayPal. Title to goods passes to you on full payment and delivery. We make every effort to ensure pricing is accurate; in the event of an obvious pricing error we will contact you before processing the order.

6. Delivery

We ship to UK addresses only. Delivery timeframes are estimates and are described on our shipping policy page. We are not liable for delays caused by circumstances outside our reasonable control, such as courier disruption or incorrect address details supplied at checkout.

7. Returns and refunds

Returns and refunds are handled in accordance with our refund policy, which includes our 60-day satisfaction guarantee. Your statutory rights as a UK consumer apply alongside that policy.

8. Acceptable use of the website

You agree not to misuse this website, including by attempting to gain unauthorised access, introducing malicious code, or using the site for any unlawful purpose. We may suspend access where the site is being misused.

9. Intellectual property

All content on this website — including text, design, graphics and logos — is owned by or licensed to Vantyx Labs Ltd and is protected by intellectual property law. You may not reproduce or reuse it without our written permission.

10. Limitation of liability

To the fullest extent permitted by law, our liability arising from your use of this website or any product is limited to the price paid for the relevant order. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud. You use any wellness product at your own discretion and remain responsible for deciding whether it is appropriate for you.

11. Privacy

We handle personal data in accordance with our privacy policy. Please review it to understand how your information is collected and used.

12. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.

13. Governing law

These terms are governed by the law of England & Wales, and the courts of England & Wales have jurisdiction over any dispute, subject to your statutory rights as a consumer.

14. Contact

Questions about these terms can be sent to our UK support team using the details below.